Dear Citizen
Blaine County Emergency Communications is dedicated to provide the best service possible to all citizens and guests. Employees are selected carefully and receive the best training possible in order to provide high-quality service. Honesty, integrity and service are integral to our operations. We are always interested in hearing comments from the public about provided services.
The purpose of this booklet is to provide the public with a means of contributing both favorable and unfavorable comments. Upon receipt of comments, we will determine, by impartial investigation:
- Whether or not employees have conducted themselves properly.
- Have met the needs and standards of our community.
- Have rendered acceptable levels of service to the public in accordance with existing policy, directives and the rules and regulations of Blaine County Emergency Communications.
An impartial investigation also provides a mechanism to review and correct policies that may be causing conflict.
Blaine County is vitally interested in the welfare of all citizens, and in taking action where its employees have violated policy. If you choose to make a complaint, you can be assured that it will be given a fair and thorough investigation.
You are encouraged to file valid complaints against employees. Citizen input is important and will assist us in maintaining high standards and integrity.
Sincerely,
Robert Greenlaw, Director
Blaine County Emergency Communications
Commendations
Blaine County Emergency Communications
All individuals enjoy receiving recognition for their efforts.
Commendations, either verbal or written, are one of the best ways to let people know that you appreciate their good work. Commendations for employees of Blaine County Communications are generally sent to the attention of the Director. Citizens are welcome to make their comments in person, by telephone, through an informal note or by letter. In addition, a commendation can be made by filling out the Citizen Report Form, located on the next page, and turning it into any Police Department in Blaine County, or the Sheriff’s office.
A Commendation may address any event that you deem noteworthy on the part of an employee whom you believe should be recognized. Public Safety employees are individuals who are dedicated to serving you and your community.
Complaints
What is a Citizen Complaint?
A complaint is an allegation of circumstances amounting to a specific act or omission which, if proven to be true, would amount to employee misconduct. It is policy of this Department to accept and thoroughly investigate complaints regarding service, policy or alleged misconduct.
Who can make a Complaint?
Anyone can make a citizen complaint. However, complaints must be made by the person aggrieved or a witness to the violation. Third-party complaints will be taken for information but normally will not be assigned for investigation until the aggrieved party files a complaint.
How can I make a Complaint?
You can make a complaint by telephone, by mail, online at www.blainecounty911.org or in person. A Citizen Report Form is located on the next page and may be mailed to the Director, or given to any Police Department in Blaine County. Alternatively, complaints may be made to the County Administrator, located at 206 1st Ave S, Hailey, ID, 83333.
Is there a time limit for filing complaints ?
Complaints must be filed within ninety (90) days of the incident giving rise to the complaint, unless the complainant has a legitimate and involuntary incapacity to make the complaint within the ninety day period.
When can I make a complaint by telephone ?
Complaints must be filed within ninety (90) days of the incident giving rise to the complaint, unless the complainant has a legitimate and involuntary incapacity to make the complaint within the ninety day period
Will I have to testify if I make a complaint ?
A complainant generally does not have to testify in any formal hearing. During the investigation, the complainant, along with all witnesses, will be thoroughly interviewed concerning the incident. It is essential to any investigation that the investigators ask all pertinent questions and obtain accurate answers.
What happens after I file a complaint ?
The Director receives and documents your complaint. An investigator is then assigned to investigate your complaint. The investigator may speak with you and clarify your concerns, and may interview other persons as appropriate. The Director will make the final determination on all complaints. You will be notified of the findings upon the conclusion of the investigation.
What if I am not satisfied with the findings ?
If you are not satisfied with the results of the investigation, you may appeal to the County Administrator. |
